At Feathers Boutique, we take pride in creating custom-made products tailored to meet your specific requirements. As such, we regret to inform you that we do not offer refunds or exchanges on any items sold.

Replacement Claims for Damaged Products:

If you receive a product that is damaged, we are committed to assisting you with a replacement. However, please adhere to the following conditions:

Notification Timeframe: Claims for replacements must be submitted within the same day of receiving your order. Delayed requests beyond this period may not be eligible for consideration.

Documentation Required: To process your replacement request, please provide:

• A video showing the unboxing of the product, clearly displaying any damage. This video should capture the condition of the item as it was received.
• Your order number, full name, and shipping address.

  Travel Damage: Please note that any damage incurred during transit must be reported immediately upon receipt of the package. Claims regarding travel damage must follow the same documentation guidelines outlined above.

  Email Submission: Kindly send your replacement request along with the required information to [email protected]. Our customer service team will review your claim and respond promptly.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our products, and we are here to assist you with any concerns regarding your order.